Midlands Truck & Van
Midlands Truck & Van

Service Administrator - Milton Keynes

We are currently hiring for a Service Administrator for our Milton Keynes branch. For more information read the details below and apply today.

Job Purpose

The Service Administrator plays a key role in supporting the Service Department by coordinating vehicle maintenance schedules, ensuring customer and contractual compliance, and providing administrative support to the service team. The role requires excellent organisational skills, attention to detail, and the ability to manage multiple priorities while delivering outstanding customer service.

  • Manage and coordinate HGV service schedules to ensure vehicles are maintained in line with manufacturer recommendations, customer requirements, and contractual obligations.
  • Arrange and book vehicle servicing, MOTs, and tachograph calibrations, ensuring all bookings are completed within required timescales.
  • Liaise with local MOT ATF lanes to secure appointments and issue the relevant order numbers for bookings.
  • Chase outstanding order number requests where required to maintain workshop efficiency and provide cover during periods of staff annual leave.
  • Monitor customer satisfaction surveys, contacting customers to encourage survey completion and maximise response rates.
  • Follow up on outstanding service booking leads, ensuring all enquiries are progressed and completed.
  • Clear down and update service leads within internal systems, ensuring accurate and up-to-date information is maintained.
  • Follow up on service rebook opportunities and support recall campaigns where required.
  • Provide holiday cover for Service Advisors, including managing their customer portfolio, responding to customer enquiries, arranging bookings, and ensuring continuity of service.
  • Use manufacturer and customer portals to manage bookings, compliance requirements, and administrative processes.
  • Maintain accurate service records and ensure all documentation is completed correctly.
  • Carry out general administrative duties to support the efficient operation of the Service Department.
  • Work closely with the workshop, Service Advisors, customers, and external suppliers to ensure excellent communication and service delivery.

Essential

  • Previous experience in an administrative or service support role.
  • Excellent organisational and time management skills.
  • Strong communication and customer service skills.
  • Ability to prioritise workloads and work effectively under pressure.
  • High level of accuracy and attention to detail.
  • Competent in Microsoft Office and general computer systems.
  • Ability to work independently as well as part of a team.

Desirable

  • Experience within the commercial vehicle, HGV, automotive, or transport industry.
  • Knowledge of HGV servicing, MOT requirements, and tachograph calibration processes.
  • Experience using manufacturer or customer service portals.
  • Understanding of customer compliance and contract maintenance requirements.
  • Highly organised and proactive.
  • Reliable and dependable.
  • Strong problem-solving ability.
  • Professional and customer-focused.
  • Flexible and willing to support colleagues across the department.
  • Able to build positive working relationships with customers and internal teams.
  • HGV service, MOT, and tachograph bookings are managed efficiently and completed on time.
  • Customer compliance and contractual obligations are consistently met.
  • High customer satisfaction and survey response rates are achieved.
  • Service leads, recalls, and rebook opportunities are actively managed and completed.
  • Accurate records are maintained across all systems and portals.
  • Effective support is provided to the Service Advisor team, ensuring seamless customer service during periods of annual leave and increased workload.

Apply now

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Head Office: Midlands Truck & Van, 2 Cornwall Road, Cornwall Industrial Estate, Smethwick, Birmingham, B66 2JT

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