Mercedes me keeps you moving

FREE digital connectivity* that makes your business more efficient...

Monitor your van’s status, location and security via your smartphone.

Mercedes me login

FREE digital connectivity* that makes your business more efficient…

Mercedes me gives you the heads up you need to plan maintenance and repairs well in advance, at a time that’s convenient to you, meaning you can focus on the demands of your business. Plus, software updates can be provided over-the-air so no time is lost visiting a workshop.

See fuel or battery levels, mileage and locking status

With a glance at your smartphone, you’ll know if you’ve got enough fuel or charge to get to your next job and see information like your van’s mileage, recent trip data and tyre pressure. Check the locking status of the doors and tap to lock and unlock them remotely.  

View your van’s location

You can track your van’s GPS location and, if it’s parked up, you can see the quickest walking route back to it.  

Stay constantly connected to your van via the Mercedes me app

  • Less downtime. Get notifications on faults and repairs with Telediagnostics

  • Increased efficiency. Combine servicing and repairs for fewer workshop visits

  • Instant insights. Check your fuel or battery charge levels remotely via the app
  • Additional assistance. Support your drivers with Breakdown Management and Accident Recovery

  • Real-time visibility. See your van’s live location with the Vehicle Tracker and Parked Vehicle Locator

  • Enhanced security. Secure your van with Remote Door Locking & Unlocking


Why should I activate the Mercedes me app? 

Being digitally connected to your van has real, every day practical benefits for your business…

  • Helps you avoid wear-related breakdowns by monitoring critical parts.

  • With Maintenance Management, Midlands Truck & Van will be able to see what requirements are needed ahead of your service.

  • Our workshops will know your vehicle’s condition in advance, so everything is planned to minimise your vans downtime. 

  • With Vehicle Tracker, Parked Vehicle Locator and Remote Locking/Unlocking, you’ll be constantly connected to your van. 


What does the Mercedes me app do?

Here’s a guide to each of the services and the benefits for your business:

Assistance & Aftercare

  • Telediagnostics. Mercedes me can detect wear on critical parts such as brake pads. Midlands Truck & Van will receive a notification and contact you to book any repairs. This could prevent components failing, reducing your costs and downtime.

  • Remote Vehicle Diagnostics. Ahead of a workshop visit, Midlands Truck & Van will be able to run a quick test to assess your maintenance requirements, allowing them to notify you and order any parts so that repairs and servicing can be taken care of in advance and together for maximum efficiency, again reducing your van’s downtime. 

  • Maintenance Management. Mercedes me will run an automatic maintenance test before your service light comes on, then transmit the results to Midlands Truck & Van so we can prepare an itemised quote for repairs and servicing. They can contact you to plan your workshop visit well in advance to minimise any impact on your business.

  • Accident Recovery. Once an emergency call has been resolved, further accident management support is offered to help recover your van or to tow it to a Mercedes-Benz Service outlet. 

  • Breakdown Management. If you request breakdown assistance, your MobiloVan technician will be able to see your GPS location and assess the condition of your van remotely, enabling them to find you easily and prepare so there’s a greater chance they may be able to repair your van at roadside.

  • Software updates. Over-the-air software updates are sent directly to your van’s head unit. This means you’ll always know your software is up to date and you’ll save time by avoiding additional workshop visits.

Vehicle Supervision.

  • Vehicle Tracker. See your van’s location on the map in your app, making it easy to call or message your driver and re-route them to fit in another delivery or pick up if a quicker route is available.

  • Parked Vehicle Locator. If you’re within 1 mile of your van’s parked location, the app can generate the most convenient walking route – very handy if you’re in unfamiliar surroundings and on a busy schedule. 

For more detailed information, download our Mercedes me: services guide.

Remote Access

  • Remote Retrieval of Vehicle Status. Use your app to check on fuel/charge level, tyre pressure, mileage, average fuel consumption and trip information. Not only does this help you plan your day’s journeys, it can save you admin time on tasks such as logging your mileage for expenses. 

  • Remote Door Locking & Unlocking. The app allows you to check if your van is locked. If you lock your keys in the van or need to give another driver access, you can do it via the app, from any distance away. For added peace of mind, you’ll receive an email notification when your vehicle is unlocked.

EV Services

  • Programming of charging settings and Pre-Entry Climate Control. Climate control can be started remotely when your van is charging so energy used for heating will draw on the mains power to avoid depleting your battery. This means you’ll have maximum comfort and battery range. 

  • Display of Charging Stations. Need to plan a stop for charging? Mercedes me shows you charging stations in the surrounding area on the map and enables you to set the preferred one as your destination, reassuring you that it will be within your range. 

  • Range on Map. The range display in your app helps you plan a journey with confidence as it shows if you can reach your destination using your existing battery range, whether it’s in ‘critical range’ or cannot be reached. This takes into account the geography and other characteristics of the route. 



Mercedes Me

Maintenance Management

Get advance notifications of servicing, so you can plan ahead and avoid any downtime that could slow your business down.

Accident Recovery & Breakdown Management

If you need breakdown support, our Customer Assistance Center are always standing by.

Remote Vehicle Diagnostics

Go under the bonnet via your mobile device or laptop and check the health of critical parts, enabling you to take action when its needed.


Mercedes me can enable your Dealer to monitor your vehicle’s critical components to detect wear, so they can contact you if something needs attention.

Software updates

There’s no need to get your Mercedes me software updated at your Dealership – it’s all taken care automatically by over the air updates.

Vehicle Tracker

Simply open the app and instantly see the last location of your van – helping you monitor your vehicle even when you’re not behind the wheel.


Set a specific geographic area for your vehicle to operate in and then receive alerts to your mobile if it leaves the defined area. 

Parked Vehicle Locator

Use your smartphone to direct you to the location of your vehicle – a useful feature if you’re picking up your van from one of the team or you’ve forgotten where you’ve parked it.

Remote Retrieval of Vehicle Status

A quick glance at your app and you can see your fuel level, tyre pressure and mileage.

Remote Door Locking & Unlocking

Worried that you’ve left your van’s doors unlocked or need to give a colleague access? Simply use your app to lock or unlock the doors remotely.

Get started now

Ready to set up Mercedes me?

There are just four simple steps:

1. Create a Mercedes me ID

To create a business profile for Mercedes me, simply complete the one-off registration as a company administrator in either the Mercedes me Portal or the Mercedes me App. You will then receive your personal Mercedes me ID. If you already have your own Mercedes me ID, you can skip this step.

2. Create a company profile

Using your own Mercedes me ID, you can now create a company profile in the Mercedes me Portal. Please note that you must be authorised by your company to create accounts.

3. Add vehicles, services and people

After you’ve created your company profile, you can connect your vehicle or vehicles with Mercedes me in the Mercedes me Portal and activate the desired services.

You can also add new users as drivers. They will receive an e-mail invitation and will need to set up their own Mercedes me ID to use the company profile.

4. Install and start the app

As soon as you’ve registered and been added as a user in the company profile, you can log in to the Mercedes me App using your Mercedes me ID, then assign yourself a vehicle and use the Mercedes me services.


* To use the services, you must register on the Mercedes me Portal and also accept the Terms of Use for the Mercedes me services. In addition, the respective vehicle must be paired with a user account. Upon expiry of the initial term, the services can be renewed for a fee. Initial activation of the services is possible within 1 year of first registration or initial operation by the customer, whichever occurs first. Please note that the scopes can differ depending on model series, year of construction, equipment and whether the customer account is a private or a business account.
Mercedes me is available for the Vito, eVito, Sprinter and the eSprinter. It includes a range of digital services, free for an unlimited time or for 3 years (according to service), to help manage your vehicle. Details correct at time of press – April 2022. Please note, services may change over time. In the case of questions concerning the availability of Mercedes me services for your vehicle, please contactt Midlands Truck & Van 

The availability of the control unit needed for 4G connectivity is temporarily limited for certain vehicles due to supply bottlenecks. This means that all Mercedes me services, including the emergency call system (eCall) are temporarily not available in the affected vehicles. For further information please contactt Midlands Truck & Van

^ Services offered with a 3 year duration must be activated within 1 year of vehicle registration. After the initial term has expired, these services can be renewed for a fee.

**  These services are unavailable on the new Citan or eCitan models.

^^ This service is not available for fully integrated camper vans on Sprinter basis.