We currently have a position for a Parts Supervisor to join our team at our Peterborough branch.
Midlands Truck & Van
Midlands Truck & Van
Parts Supervisor - Peterborough
As a Parts Supervisor, you are an integral part of the aftersales team within the depot and are required to deputize for the manager when they are out of the business.
Ensure all systems are kept up to date at all times
Keep stores in a tidy and organized manner
Complete daily stock checks and report discrepancies
Positively impact on customer satisfaction when serving at trade counter
Provide information on Mercedes-Benz products and respond to queries about parts-related issues
Ensuring all Mercedes-Benz UK and ICTV standards are met
To positively represent the company and the Brand as a whole both internally and externally.
Customer-oriented - Think and act with the customer in mind at all times. You professionally implement all Mercedes-Benz processes and procedures to provide the best experience for your customer
Organised – Able to work methodically and maintain stock and systems effectively
Product Knowledge – Familiar with the range of Mercedes-Benz parts and awareness of new products
Problem Solving - Think logically and collaborate with others to resolve issues promptly and constructively
Flexible - Adapt easily to changing situations
Resilient - Deliver consistent performance in a fast-paced environment
Professional - Work diligently and present yourself at all times as an ambassador of the Mercedes-Benz brand
IT Literate – Familiar with a range of IT software and willing to embrace new systems
Team Player - Work well as part of a team with a shared goal, engage and communicate based on trust and respect
Interpersonal & Communication - Interact with others in a fair, positive and professional manner at all times
Receive all parts deliveries and allocate to call centre and workshop orders, put stock away for collection or delivery
Deal with walk-in trade counter customers professionally, give advice on any requirements or prices and advising customer of any items which are not stocked or need ordering
Taking payment from trade counter, raise invoice on the system and add to cash banking file
To make up customer orders for despatch as required ensuring that they match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and despatched as scheduled and that the customer is kept fully informed of progress or of any problems
Check parts availability and backorders on ICTV Site Stock, Group Stock and MBUK/Germany
Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for Vehicle Off Road (V.O.R.) orders to be raised
Where parts are on back order, update EWIP with escalation numbers and dealer checks
Ownership of EWIP and Escalations and associated communication
Ensure all stock control records completed to audit standard and all systems are updated in a timely manner
Liaise with Central teams in a polite and professional manner to resolve any issues
Ensure that all customer complaints are referred to the call centre and follow up to ensure they are dealt with both speedily and effectively, referring any unresolved problems to the call centre manager
Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to
Deal all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times
Basic technical knowledge and an understanding of service and parts or stock control
Experience working in automotive, picking, stock or parts environment
Proficient in Microsoft Office computer skills as well as general business knowledge
Preferred knowledge of commercial vehicles, ideally Mercedes-Benz
Preferred knowledge of service-relevant applications (Kerridge EWIP, DMS, XENTRY Products)
TRAINING NEEDS
EWIP, Dealer Management System, Specifically Point-of-Sale