Lean Servicing

Here at Midlands Truck & Van, we are offering lean servicing at our Coventry branch, a highlight of some of the benefits of this are; 

•    Lean servicing is a campaign that has been introduced in order to streamline the customer journey from point of booking to collection of the vehicle.
•    It also offers a personal experience as the customer is looked after by designated members of the team.
•    Workshop ramp that is only used for lean servicing so not affected by other booked work.
•    Designated appointment times mean that a customer’s vehicle goes into the workshop at the time booked without deviation or hold-ups due to carry-over workload.
•    Improved technician service routine means that the service and repairs that qualify for lean are carried out efficiently without compromising quality.
•    Other processes as part of the campaign assist with this, such as parts pre-picking meaning less time away from the ramp.
•    Improved communication and invoicing processes.
•    Reduced vehicle downtime.

A list of jobs that qualify for lean servicing is 

•    A Service
    Plus additional service items (Excluding cam belt replacement)
•    B Service
    Plus additional service items (Excluding cam belt replacement)

•    Discs and pads
•    Park brake adjust/shoe replacement
•    Wipers
•    Bulbs
•    Lamps/lenses
•    Anti-roll bar bushes
•    Shock absorbers
•    Battery replacement
•    Mirror replacement
•    V belt & tensioner replacement


Contact us today to see how we can help 

Coventry 02476 217 266 

Lean Servicing