Midlands Truck & Van would like to share with you their plans for dedicated Van and Truck Managers at our Birmingham branch.
Michael Carolan, Service Director for Midlands Truck & Van made the following comments regarding the changes that have been implemented to enhance customer dedication:-
“After the tremendous growth of our business and the successful implementation of a dedicated Service Management role for both Truck & Van within our Coventry branch, we would like to announce our new plans for the Birmingham Service department.
Dean Bennett our current Service Manager for both Truck & Van has been instrumental in the move to our purpose built development in Birmingham/Smethwick and moving forward will continue to manage the Truck sector of our business in conjunction with his dedicated Truck team. The rationale for this change is driven by both Mercedes Benz and their drive for product dedication coupled with the businesses phenomenal growth which has outstripped previous throughput levels, therefore dedication will ensure the best possible customer service, and further grow our operation.
To support the dedication on a Van perspective we welcome Dean Sayfritz to the position of Van Service Manager, Dean was previously Workshop Controller at our Wolverhampton site and has worked for our business for the past 16 years. During the last two years under Dean’s control the van service department in Wolverhampton has been transformed with hours sold, revenue and profit all increasing year on year. Dean has extensive knowledge of the Commercial Vehicle market and more close to home, the Mercedes-Benz franchise and its requirements.
It gives me great pleasure to appoint an internal candidate to this position and I very much look forward to seeing the dedication driving forward customer satisfaction and ultimately further business growth”