• Manage the work flow using ewip, back office, prioritise own work, from oldest to newest build invoice using kerridge and wis asra and release (automatically) in to eva
• Receive all job cards with agreed items and input all claims details i.e. labour item codes and parts numbers and produce invoice, ensuring that all claims are transmitted
• Check any rejected claims and resubmit errors or in conjunction with manager investigate why rejected
• Assisting credit control and the line manager to solve warranty debt
• Prepare and manage estimates and progressing in a timely manner when required
• Problem solving - Agree improvements and implement correction
• Ensuring all tasks completed to a high standard
• Respond promptly and efficiently to all managerial requests
• Complete admin tasks and management reporting to a high standard within agreed timeframes
• Set a professional example at all times when dealing with customers and colleague

• Experience in warranty /service contract administration
• Preferred experience of working in automotive service operation or in a comparable role
• General IT knowledge of Microsoft Office applications, Kerridge, Eva, Zentry
• Basic knowledge of trucks, specifically Mercedes-Benz Trucks
• Understanding of compliance associated with Heavy Goods Vehicles
• Basic knowledge of service-relevant applications

• IT Literate

Familiar with a range of IT software and willing to embrace new systems

• Eye for Detail

Produce detailed, accurate work, free from errors in a consistent and methodical manner

• Team Player

Work as part of a team with a shared goal, based on trust and respect

• Problem Solving

Think logically and collaborate to resolve issues promptly and constructively

• Interpersonal & Communication

Interact with others in a fair, positive and professional manner