Parts Advisor Late Shift - Milton Keynes

• Receive all parts deliveries and allocate to call centre and workshop orders, put stock away for collection or delivery
• Deal with walk-in trade counter customers professionally, give advice on any requirements or prices and advising customer of any items which are not stocked or need ordering
• Taking payment from trade counter, raise invoice on the system and add to cash banking file
• To make up customer orders for despatch as required ensuring that they match customer order and that any shortages are highlighted, ensuring that all orders taken are fully completed, invoiced and despatched as scheduled and that the customer is kept fully informed of progress or of any problems
• Check parts availability and backorders on MTV Site Stock, Group Stock and MBUK/Germany
• Locate unavailable items from other suppliers and arrange for delivery or pass order to stock control for Vehicle Off Road (V.O.R.) orders to be raised
• Where parts are on back order, update EWIP with escalation numbers and dealer checks
• Ownership of EWIP and Escalations and associated communication
• Ensure all stock control records completed to audit standard and all systems are updated in a timely manner
• Liaise with Central teams in a polite and professional manner to resolve any issues
• Ensure that all customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the job holders immediate supervisor
• Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to
• Deal all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times
• Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to

• Basic working knowledge of Vehicle Technology
• The ability to sell the benefits and experiences of Mercedes – Benz genuine fitted parts
• An appreciation of our customers, the environment in which they operate and the direct impact we can have on their business
• Good telephone answering / interpersonal skills
• Ability to work under pressure
• Stock control experience
• Preferred knowledge of service-relevant applications (Kerridge EWIP, DMS, XENTRY Products)

Training:

• EWIP, Dealer Management System, Specifically Point-of-Sale

• Customer-oriented - Think and act with the customer in mind at all times. You professionally implement all Mercedes-Benz processes and procedures to provide the best experience for your customer
• Organised – Able to work methodically and maintain stock and systems effectively
• Product Knowledge – Familiar with the range of Mercedes-Benz parts and awareness of new products
• Problem Solving - Think logically and collaborate with others to resolve issues promptly and constructively
• Flexible - Adapt easily to changing situations
• Resilient - Deliver consistent performance in a fast-paced environment
• Professional - Work diligently and present yourself at all times as an ambassador of the Mercedes-Benz brand
• IT Literate – Familiar with a range of IT software and willing to embrace new systems
• Team Player - Work well as part of a team with a shared goal, engage and communicate based on trust and respect
• Interpersonal & Communication - Interact with others in a fair, positive and professional manner at all times