Sales Administrator - Coventry

• Complete taxation forms in respect of applications and refunds, raising cheques for sign off as required
• Ensure that all sales from stock are withdrawn from stock records and that necessary actions are taken to ensure vehicle adoption and payment for new vehicles
• Locate sold orders not in stock and order or arrange necessary transfer and payment, in line with commitment to customer notifying sales person of any anticipated shortfalls
• Process all requests for vehicles to be transferred out ensuring that all necessary documentation is complete, vehicles removed from stock lists and any necessary payments received
• Monitor the receipt of vehicle deliveries to ensure that they are in line with orders made and vehicle details are added to vehicle stock records
• Invoicing / crediting in using Kerridge
• Taxing on AFRL system / liaising with VOSA for vehicle alterations
• Liaising with progressor to ensure vehicles are completed ready for delivery
• Able to complete HPI’s, VMC / NMR
• Issuing vehicle warranties (using AutoProtect)
• Liaising with Body Builders regarding vehicles and completion dates
• Prepare general correspondence as requested
• Ensure that within their area of operation all Company and Trade Associations policies, procedures and minimum standards are met and that all statutory requirements including trading standards, fire, health and safety are adhered to
• Handle all internal and external customers and suppliers with courtesy and ensure the Mercedes-Benz experience is delivered to all contacts at all times

• Must be able to develop knowledge of vehicle specifications and vehicle ordering systems
• Computer and keyboard skills
• Knowledge of Fleet Administration
• Good telephone and interpersonal skills
• Must be accurate and show attention to detail

Active Listening and Questioning

Gathers, identifies and clarifies key elements of others communication in order to maximise understanding.

Customer Orientation

Focuses on the needs of the customer in the execution of the role and works to deliver customer satisfaction.

Flexibility

Prompts and responds to different ways of working in the face of changing situations.

Team Working

Contributes positively to a team in order to achieve common business objectives.

Disciplined Work Approach

Tackles tasks in a structured systematic manner, ensuring completion to plan and to quality standards.

8:30- 17:30 Monday to Friday.