Whether day or night, Mercedes-Benz Trucks Service24h is on hand — 365 days a year — to get you moving again, fast.
With our Connected Service24h, registered customers can report a breakdown online via MyTruckPoint, with much of the information pre-filled to save time.
If your truck is equipped with TruckLive or Mercedes-Benz Trucks Uptime, real-time location and diagnostic data are automatically added to the report — helping us act faster and more precisely.
Breakdowns don’t wait – and neither do we. Mercedes-Benz Trucks Service24h is here for you around the clock across the UK and Europe.
In 2024, 94.4% of callouts were fixed at the roadside, with an average attendance time of under 71 minutes.
Already registered? Use My TruckPoint for Mercedes‑Benz Trucks to report a breakdown quickly with your vehicle details pre-filled – saving you valuable time.
Report a Breakdown via My TruckPoint for Mercedes‑Benz Trucks:
Your number for fast breakdown assistance:1
00800 5 777 77772
OR
0207 660 9992
Day or night, you can reach our multilingual customer support team free of charge — by phone or online via MyTruckPoint.
As a registered customer, simply report a breakdown online. We’ll identify the nearest Service24h Technician and dispatch a fully equipped mobile workshop to your location.
If needed, we'll arrange towing to the nearest authorised workshop.
Vital knowledge when seconds count.
Our rescue cards give emergency services instant access to your truck’s safety systems — helping them respond faster and more effectively in the event of an accident. Quick access to the right information can save lives.
Everything you need to know, at your fingertips.
From onboard tech to everyday checks, you can access digital operator’s manuals for your Mercedes-Benz truck online — anytime, anywhere. Please note: Online manuals apply only to vehicles that meet German regulations. For printed manuals or support with UK models, contact your Mercedes-Benz Trucks dealer.
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