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The breakdown cover that keeps your business running. Wherever your van breaks down, you’re covered. With MobiloVan you'll enjoy rapid response, more than 70% of the time, we'll get you back in business within 2 hours.
Midlands Truck & Van
Midlands Truck & Van
Mercedes-Benz MobiloVan - breakdown cover and roadside assistance services.
Free breakdown cover and roadside assistance - for up to 30 years.
Unlike ordinary breakdown cover, Mercedes-Benz MobiloVan* gives you specialist technicians who know your van inside out. Repairs are coordinated by a dedicated team, and you know, if repairs are needed, you’ll benefit from the expertise of an authorised repairer using only GenuineParts. You get:
- Roadside assistance from Mercedes-Benz specialists
- Fast response here and across Europe 24/7
- Co-ordinated repairs to get you back on the road faster
- A tow or courtesy car if needed
- All helping ensure you can be back on the road faster.
Our unique breakdown cover is valid for all Sprinter, Vito and Citan vehicles with initial registration on or after 1st October 2012 for the first three years from the date of initial registration as standard. All without any requirements about when and where you have the van serviced. After that, your Mercedes-Benz MobiloVan mobility warranty will be extended automatically and free of charge once you have the vehicle serviced by a Mercedes-Benz Authorised Repairer.
The cover can continue for up to 30 years and you can reactivate your van’s mobility warranty at any time, if maintenance is carried out by a Mercedes-Benz Authorised Repairer. This allows you to be confident about your vehicle staying available – even in the event of unforeseen circumstances.
*The current version of Mercedes-Benz MobiloVan is valid for the Sprinter, Vito and Citan models. MobiloVan initially applies to all vehicles first registered from 1 October 2012 for 3 years without service requirements and the technical breakdown and Minor mishaps breakdown cover is then renewed from service to service at a Mercedes-Benz Authorised Repairer for up to 30 years.
Services included in Mercedes-Benz MobiloVan:
Travel Costs:
For travel to and from the breakdown location by the Mercedes-Benz Service24h Technician.
Van roadside assistance:
On-the-spot help with minor repairs up to £132 incl. VAT (additional material costs for tyres, batteries, keys, fuels, lubricants and consumables are not covered).*
Taxi/Ride service/Public transport:
Up to a maximum amount, in the event of a breakdown or during workshop visits.
Hotel accommodation including breakfast:
For the duration of the repair, up to three working days, and up to a maximum amount per person for you and your passengers.
Stay moving throughout Europe with 24/7 roadside support.
We offer you a wide, pan-European service network with Mercedes-Benz Authorised Repairers there for you 24/7. If we can’t help you with our Mercedes-Benz Service24h, our reliable, highly qualified partners will assist you on our behalf to provide an alternative solution.
What to do if your van breaks down
To request roadside assistance from the UK
Call 00800 3777 7777 or +44(0) 207 660 9991
From mainland Europe
Call +44(0) 207 660 9991
Breakdown support for customers with hearing impairments is provided via the following email address: hls.gbr@cac.mercedes-benz.com
Please include the following data so that we can provide support as quickly as possible:
Vehicle details (VIN and License Plate), Owner/company details, description of the problem and location of the breakdown.
The Mercedes-Benz Service 24h colleagues will contact you if further details are required.